MAINTENANCE: We have been providing digital managed services for our clients over the past 9 years and have built up extensive knowledge and experience in the world of Digital Media.

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We have been providing digital managed services for numerous entities over the past 9 years and have built up extensive knowledge and experience in the world of Digital Media. We have a fully equipped Network Operating Centre (NOC) and Call Desk facility dedicated to monitor, report and support all our media endpoints in the market. The NOC was established to assist with remote monitoring and support and will provide our customers with First-Line Telephonic Support. Should a call not be resolved remotely, this would be escalated to onsite maintenance.

In Partnership with Sizwe Africa IT Group, we have extensive experience in providing 24 x 7 x 365 Service Desk Call Management services through our ITIL aligned HEAT IT Service Management system. On the receipt of a Reactive Maintenance call, the Service Desk System automatically opens a “ticket”, assigns a reference number and validates the priority level against the SLA. The “ticket” will indicate the location and all actions that need to be taken. The technician attending to the call will follow the Checklist, as agreed with the client. On call completion, the checklist will be returned to the Service Desk for filing against the call number. This will serve as the signoff documentation and logged against the Service Level Agreement and will be available to all role players.

Our Preventative Maintenance is defined as the planned inspection and testing with the purpose of preventing system failures through assessing and/or maintaining the condition of the supplied system infrastructure. Depending on customer preference, we can on an ongoing basis and in a sustained manner, provide preventative maintenance as frequently as is required (Monthly/Quarterly). In addition, we will identify the nature and cause of each problem and provide the client with future avoidance advice as well as undertaking any necessary preventative measures to minimize recurrence of the problem.

Making use of our extensive maintenance and support program provides our customers with complete piece of mind and maximum uptime of their digital solution!

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