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What’s the business value of an AI-first work platform?

What if switching to an AI-first work platform could save your company over R224,000 per employee every year?

In today’s fast-paced world, IT leaders must justify new investments, while employees are bogged down by repetitive tasks. AI is becoming an increasingly valuable solution—but its impact depends on how it’s used.

By itself, AI is just a tool. If it’s added as a third-party app, it might not reach its full potential. However, with an AI-first approach, AI becomes part of your daily workflow, transforming how you work. It helps you achieve more, produce better results, and foster genuine connections with your team. Imagine AI working for you—saving time, strengthening relationships, and freeing you to focus on the work only you can do.

By itself, AI is just a tool. If it’s added as a third-party app, it might not reach its full potential. However, with an AI-first approach, AI becomes part of your daily workflow, transforming how you work. It helps you achieve more, produce better results, and foster genuine connections with your team. Imagine AI working for you—saving time, strengthening relationships, and freeing you to focus on the work only you can do.

Zoom Workplace: An AI-First Platform

Zoom Workplace is built with an AI-first mindset to help you focus on meaningful work while handling time-draining, transactional tasks. With Zoom, you can:

• Streamline processes for your team
• Build stronger relationships with colleagues, customers, and partners
• Dream up new, creative ideas

What’s the financial value of an AI-first platform like Zoom Workplace?
IT leaders know that evaluating a platform means looking at its costs and benefits. For example, Zoom Workplace helped five real-life companies save an average of R724 million over five years.

Total Cost of Ownership (TCO)
The true cost of a solution includes more than just the upfront price or monthly fees. It also involves implementation, training, and ongoing maintenance. With Zoom Workplace’s intuitive design and built-in AI features (like the AI Companion at no extra cost*), its TCO is often much lower than older systems or competing solutions.

But cost isn’t everything. If a platform saves your employees hours every week, it delivers far more value. A user-friendly solution, like Zoom Workplace, reduces IT support requests and boosts adoption, creating a better return on investment (ROI).

The Business Impact of Zoom Workplace
We found that businesses using AI-first platforms like Zoom Workplace gain more value by adopting multiple tools within the platform, instead of patching together different solutions. The inclusion of AI Companion at no extra cost* adds even more value, reducing costs while increasing ROI.

To measure this impact, we commissioned 451 Research, part of S&P Global Market Intelligence, to analyse the financial outcomes for five Zoom customers over five years. Their findings confirmed the transformational impact Zoom Workplace can have on your bottom line.